WESTLAND DISTRIBUTING INC

GENERAL POLICIES

TERMS:
Customers who have established an open account with us will receive orders under our regular terms. All invoices are due and payable on the 1Oth of the month following date of purchase. All past due accounts will be charged the maximum legal rate of interest. No shipments will be made to past due accounts. All other customers will receive orders on a C.O.D. basis.
NEW ACCOUNTS:
All new accounts will receive orders C.O.D. until an open account is established. Request open account forms from our Credit Department or Sales Associates. Allow 30 days for processing the application.
PRICES:
Due to continuously changing costs, our prices are subject to change or withdrawal without notice. Prices shown on our price lists are the most current available at time of printing. We will not honor claims for loss due to price increases. Check your costs before selling or quoting prices. Refer to our invoices or call us for prices in effect.
HOW TO ORDER:
Provide complete company name and address. Order parts by unit quantity, our part number and brief description. It is your responsibility to provide correct part numbers when ordering. Indicate preferred method of shipment.
MINIMUM ORDER:
Orders totaling less than $50.00 will be invoiced for that minmum amount.
SPECIAL ORDERS:
For our mutual clarification, special orders need to be submitted on our standard special order forms and need to be signed by the person responsible for originating the special order form. We have special order forms for doors, windows, patio covers and other technical products. Our special order forms assure proper measurement and description of special order products. Special ordered merchandise may not be cancelled or returned.
WARRANTIES AND GUARANTEES:
Westland Distributing, Inc. does not guarantee the items sold by us or warrant the merchantability and fitness of purpose. Manufacturers supply their own warranties and guarantees and most of them do not permit a wholesaler or distributor to make any adjustment, replace any part or accept for return or exchange any defective or unsatisfactory item. Please follow the guarantee instructions when provided by the manufacturer.
CREDIT CARDS:
We accept major credit cards for payment at time of purchase. We will not, however, accept credit cards for payment on Westland credit accounts.

DELIVERY:                                                           

We have regular delivery schedules to many of the areas we serve. Deliveries on our trucks need to be a minimum of $100.00. Because we run our deliveries on a regular schedule, we will not prepay freight to any destination if an order is needed prior to our normal delivery schedule.
SHORTAGES:                                             

If you have any shortages on material (material billed for but not shipped) we need to be notified by you within 24 hours of receiving your order. Because much of our merchandise is delivered to a job site or a common storage area, and we have no control of inventory after delivery, we cannot be responsible for job site shortages.

NO MERCHANDISE MAY BE RETURNED WITHOUT PRIOR AUTHORIZATION. Unauthorized returns will be sent back to the customer at his expense. All returns must be prepaid. No merchandise will be accepted for return after 30 days from the date of invoice. Invoice number(s) and part number(s) must be provided for each item returned. Authorized returns of merchandise which have faulty workmanship or which must be returned due to an error on our part will receive full credit. Other returns will be credited at invoice cost less 20% handling charge. Any returned merchandise needs to be returned in original packaging and in saleable condition. It is important that we are able to re-sell returned merchandise.
FREIGHT CLAIMS:                                                              

Claims for lost or damaged goods must be made directly to the delivering carrier. We are not responsible for merchandise lost or damaged in transit. Our responsibility ends when goods have been accepted by common carrier.
DAMAGE CLAIM PROCEDURE:                                           

Visual damage - The damaged carton or shortage should be noted on the freight bill upon receipt of the shipment. The carrier will sign this notation and advise you of how to initiate a claim. 

Concealed damage - found on unpacking the shipment should be reported to the carrier immediately. The original shipping carton must be seen by the inspector, who will file a damage claim for you.
FREIGHT SHIPMENTS:

Westland's warehouses ship daily on common carriers and UPS and have generous freight terms available. We prepay freight on many of our shipments. We also negotiate favorable freight rates for shipments which do not qualify for pre-payment, assuring you of savings. For more information regarding pre-payment requirements, contact the Westland warehouse servicing your account.
NO FREIGHT ALLOWED ON PAST DUE ACCOUNTS.